FAQ

Not only the quality of our products is important to us, but also an exclusive customer service for you. If you do not find a suitable answer to your question in the categories below, you can reach us at any time by phone or email: bauer@heinzbauer.com · +49 7121 620626

Product care

How to keep your jacket beautiful for a lifetime: impregnation, cleaning, storage and care. All details on our product care page.

Repair service

We offer repairs in our factory. Since our products are made by hand and are therefore unique, we assess each repair individually. Please do not hesitate to contact us. We will advise you personally.

Materials & colours

Heinz Bauer Manufakt stands for Made in Germany and exceptional quality since 1960. Above all, Jochen Bauer is personally responsible for these values with his name. His maxim is to create jackets that are unparalleled in terms of craftsmanship, workmanship and quality, made possible by a unique know-how that runs through all areas of the production process.

Monogram & individualisation

Give your jacket a personal note, from monogram embroidery to custom measurements. Details on our monogram page.

Sizes & measuring

Find the right size with our size guide or watch our measuring video.

Shipping & returns

All information on shipping & delivery, returns & exchanges and payment methods.