Returns & Exchanges

As a consumer, you have a 14-day right of withdrawal (details: Right of Withdrawal). The statutory deadlines apply to exchanges; details can be found in our Terms & Conditions.

For exchanges or returns, please contact us in advance:
Email: bauer@heinzbauer.com
Phone: +49 7121 620626

Please note: individually made-to-measure pieces and monogram embroidery are excluded from the right of withdrawal. For custom-made products, the cancellation policy in our Terms & Conditions applies.